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MJV
Aspiring Contributor
367 Views
Message 1 of 2

Netflix won't load after Prime Video

For the last month or so, Netflix will not load after exiting Prime Video. The only solution is to do a hard switch on/off at the back of the box. Is this a known problem on the 4K UHD box? Any other solutions? Are BT aware?

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1 REPLY 1
Gemma_P
BT TV Expert
357 Views
Message 2 of 2

Re: Netflix won't load after Prime Video

Hi @MJV 

Sorry you are having problems with the service. 

There is a known issue if Netflix or Amazon apps are closed via the "back" button and then either of them opened again the app will crash and to resolve the TV Box has to be power cycled.
The problem is being worked on but to avoid the issue in the meantime use the "close" button on the remote control to exit the apps rather than the back button.
Many apologies for the inconvenience, we are aware and are working on it. Thank you.