Just had a perplexing call with the loyalty team as if like to upgrade to the new 4k HDR ready Youview box from BT.
To cut a long story short, the deal I'm currently on (which expires in December) can't get close to what I'm paying now.
I'm happy to commit for another two years and simply want the newer box for the HDR capability, but there seems to be no way to do it other than and I quote asking the "faults" team.
Similarly I don't want to buy a new box outright, I already pay £100 a month for all services from BT and I don't think it's an unreasonable request.
Is there an upgrade option?
The new box isn't available to anyone yet so it wouldn't matter who you speak to. When the box is available I am sure the options to get it will be made known but at the minute you will have to decide based on the fact that you won't be getting a different 'HDR' capable box for re-contracting.
Many thanks for the reply
I was under the impression from the promotional material that the new box was out now.
Do you happen to know when it will be released?
It is well known that a new Wi-fi hdr box is in the pipeline. But being in the pipeline and being available are two very different things.