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JohnWilton
Beginner
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Message 1 of 8

New BT box problems

I have only recently began with BTTV and have a new bt box. The box will frequently reset into maintainance mode, usually overnight. I have reset the box through each of the settings on there which include factory resets, with and without keeping recordings. I contacted live help who were of no help as they suggested turning it off and back on again, which I did. Then asked if it turned on ok and I said yes. They then said they were glad BT could sort my problem for me. Other than factory resets which do not help, the only other thing I have found which decreases the frequency of the crashes is to keep the box in always on mode which is not ideal. Is there anything I can do that hasn'e been tried or is this new box just truly faulted?

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7 REPLIES 7
Distinguished Guru
Distinguished Guru
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Message 2 of 8

Re: New BT box problems

Hi @JohnWilton  which Youview  box do you have - is it one of the recordable boxes  ?

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JohnWilton
Beginner
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Message 3 of 8

Re: New BT box problems

Hi,
Humax DTRT2100 for the box. Yes it a recording one.
Thanks
John
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Distinguished Guru
Distinguished Guru
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Message 4 of 8

Re: New BT box problems

Hi @JohnWilton  thanks for confirming.

Can only speculate but given that the problem seems only to be occurring at start up then it could be a problem with the loading process possibly the hard drive checks not completing successfully.

Check back on this thread later for further guidance.

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Moderator
Moderator
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Message 5 of 8

Re: New BT box problems

Hi @JohnWilton 

Sorry your new box has been restarting in maintenance mode. I can get this investigated for you.

I've sent you a private message asking for some details, you can view your private messages by clicking here

Thanks

Stuart

Community ModeratorStuartH
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Moderator
Moderator
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Message 6 of 8

Re: New BT box problems

Hi @JohnWilton,

I am sorry to see that it keeps getting stuck in maintenance mode. From my checks, I do believe that the box is faulty. I've ordered a replacement Youview + box free of charge. It's due to arrive on this Thursday, 7th of March. I'll be in the office on both Thursday and Friday should you get a chance to test the box I've sent you. I'll be in touch on Friday if I haven't heard back from you by then.

Thanks

DanielS

Community ModeratorDannyS
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Moderator
Moderator
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Message 7 of 8

Re: New BT box problems

Hi @JohnWilton ,

Thanks for speaking with me on Friday. The replacement box order is going ahead as planned and has the correct address listed. Let me know when you receive it and get it set up please.

Thanks

DanielS

Community ModeratorDannyS
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Moderator
Moderator
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Message 8 of 8

Re: New BT box problems

Hi @JohnWilton,

Have you been able to get the replacement Youview+ box set up and working ok?

Do you need any other help?

Thanks

DanielS

Community ModeratorDannyS
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