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Community Manager
Community Manager
722 Views
Message 31 of 54

Re: New BTTV App


@andy_m1 wrote:
Getting error code GG106 when I try to look at my recordings in the app - any ideas what that is?

Hi @andy_m1,

 

Sorry about the problem you are having when trying to look at your recordings.  Can you confirm that this is still a problem for you?  I have mentioned this to the App team and they are going to look into it.  I will update you when I know more.

 

Cheers

Sean

Community ManagerSeanD
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ney
Expert
708 Views
Message 32 of 54

Re: New BTTV App

Thanks SeanD.

 

Darren

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Highlighted
andy_m1
Contributor
668 Views
Message 33 of 54

Re: New BTTV App

Hi @SeanD I've just checked and it's working now thanks, but I'd still be grateful for an explanation for future reference so I look forward to your update. Thanks!
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Community Manager
Community Manager
603 Views
Message 34 of 54

Re: New BTTV App


@andy_m1 wrote:
Hi @SeanD I've just checked and it's working now thanks, but I'd still be grateful for an explanation for future reference so I look forward to your update. Thanks!

Hi @andy_m1,

 

Thanks for confirming.  Our TV App team has got back to me this morning with regards to the error you described (GG106). 

 

The GG106 error was most likely presented to you, due to a back end time out.  E.g. the app sought the info but got no response from the server.  The YouView service we use to recover the recording information had an outage last week so we believe that this was responsible.

 

Should you see this error message again please let us know and we can investigate further.

 

Cheers

Sean

Community ManagerSeanD
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TimCurtis
Recognised Expert
541 Views
Message 35 of 54

Re: New BTTV App

This app doesn't seem to work with CurrentGen devices of which I have 2 , a G4 & a G5.

 

When I updated the app it lost the paring to my G5 box and when trying to re-pair it I get an AG106 error so now I've lost the ability to schedule recordings remotely to this G5 box.

 

I use the Youview app - not going to update that - to work with my G4 box.

 

Fortunately the TalkTalk app still pairs with CurrentGen devices.

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scointer
Recognised Expert
520 Views
Message 36 of 54

Re: New BTTV App

Worked fine re-pairing with my G5 box. Not sure what AG106 means.

 

Have you tried deleting the BT app pairing in the settings on the box (any that are there) and then try pairing again. Mine worked without any issues so maybe something specific to you.

 

I have to agree with what someone said earlier that once something was scheduled/recorded it should show up in the TV listings guide so you can see it is already scheduled/recorded.

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voice_of_reason
Aspiring Expert
510 Views
Message 37 of 54

Re: New BTTV App


@TimCurtis wrote:

This app doesn't seem to work with CurrentGen devices of which I have 2 , a G4 & a G5.

 

 


Re-pairing worked fine on my G4 box too.

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TimCurtis
Recognised Expert
507 Views
Message 38 of 54

Re: New BTTV App


@scointer wrote:

Worked fine re-pairing with my G5 box. Not sure what AG106 means.

 

Have you tried deleting the BT app pairing in the settings on the box (any that are there) and then try pairing again. Mine worked without any issues so maybe something specific to you.

 

I have to agree with what someone said earlier that once something was scheduled/recorded it should show up in the TV listings guide so you can see it is already scheduled/recorded.


But are you on CurrentGen or NextGen as I think that's the issue.

 

Tried various combinations of deleting the app , disconnecting the device on the YV box etc.

 

Also on my iPad I get an AG106 error on the phone an AG104 error.

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voice_of_reason
Aspiring Expert
499 Views
Message 39 of 54

Re: New BTTV App

I'm on NextGen. I guess they're not supporting the app for people blocking the box update.  Smiley Wink

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scointer
Recognised Expert
485 Views
Message 40 of 54

Re: New BTTV App

Apologies I didn't read properly. Current Gen is the newest release as that is what is current, you mean you are trying it with 'Old' Gen ;-)

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