cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
jayefftee
Beginner
465 Views
Message 1 of 5

New Sub - No BT TV / App returning error

Go to solution
Hi I've just recently subscribed and everything is active on my account but despite my searching and updating I cannot get BT TV player to work. The app is also returning an error when I try to log in. What can I do to resolve this?

Thank you in advance.
Tags (1)
0 Ratings
Reply
4 REPLIES 4
Moderator
Moderator
440 Views
Message 2 of 5

Re: New Sub - No BT TV / App returning error

Go to solution

Hi @jayefftee,

 

Go to On Demand and Catch Up problems on BT TV. It may give you some information that can help with the BT TV player. The issues you mentioned may mean your BT TV subscription isn't actually active. Our BT TV team should be able to shed some light on it for you. You can reach them on the below link:

 

BT TV Chat

 

Thanks

 

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
jayefftee
Beginner
436 Views
Message 3 of 5

Re: New Sub - No BT TV / App returning error

Go to solution
It was a case of impatience on my part, all resolved. Thanks Daniel
0 Ratings
Reply
Moderator
Moderator
429 Views
Message 4 of 5

Re: New Sub - No BT TV / App returning error

Go to solution

You are very welcome @jayefftee.

 

Out of curiousity, were we still waiting on the order to complete?

 

Thanks

 

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
jayefftee
Beginner
423 Views
Message 5 of 5

Re: New Sub - No BT TV / App returning error

Go to solution
Yeah it was supposed to complete on the 25th, didn't go through until the 27th.
0 Ratings
Reply