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BobaLa
Aspiring Contributor
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Message 1 of 3

New T4000/5000GB box doesn't rewind in Live TV

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Just taken delivery of a new 4K UHD box with the Big Sport package, but the rewind live tv function does not work. I have tried rebooting via Settings and by using the box top buttons but to no avail.

If it helps, when watching Freeview channels, pressing the rewind button results in a small box at the bottom left of the screen which flashes "x2, x6, x12, x30,  >play", in sequence. The screen rewinds briefly, then plays the brief sequence over again, for  as long as the rewind button is pressed.

When watching the Subscibed channels the same box appears on the bottom left of the screen with the words "skip 15 secs".  The screen winds back for a second or less and the freezes.

Any help in resolving this would be greatly appreciated.

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DarrenDev
BT Sport Expert
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Message 2 of 3

Re: New T4000/5000GB box doesn't rewind in Live TV

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You can only rewind for as long as you've been watching the channel - it's just rewinding into the buffer that it had loaded. i.e. if you switch to a channel and watch for 5 minutes, you'll be able to rewind a maximum of 5 minutes.
BobaLa
Aspiring Contributor
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Message 3 of 3

Re: New T4000/5000GB box doesn't rewind in Live TV

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Thanks very much for explaining that.

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