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merc07
Contributor
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Message 41 of 44

Re: New account with YouView Box not working

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Here we go again - I am getting fed up with having to contact your people every week !

Can you please explain why have now been charged the following:

One Off Charges:

The up front of cost of providing the new BT service from 5 Feb £9.99

Delivery of your BT product from 5 Feb £7.95

This all relates to the 'free' replacement box that was sent out as the original never worked???

 

Thanks

Adam

 

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Moderator
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Message 42 of 44

Re: New account with YouView Box not working

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Hi @merc07,

Thank you for posting back. I'm sorry those charges have been raised in error. @DanielS is in the office this afternoon and will follow up with you then.

Thanks

PaddyB

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Message 43 of 44

Re: New account with YouView Box not working

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Hi @merc07,

On my order I placed there were no charges raised whatsoever. It was the order that was placed after mine when you spoke with a person over the phone. I am sorry that they were raised. I'm removing them for you.

Thanks

DanielS

merc07
Contributor
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Message 44 of 44

Re: New account with YouView Box not working

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Thanks Daniel, It seems you guys are the only ones with any sense at BT
Cheers again,
Adam