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merc07
Beginner
157 Views
Message 1 of 8

New account with YouView Box not working

I had the box delivered 4 days ago but BT still can't get any BT Sport channel, or the AMC channel working - it tells me I need to subscribe.

Package is MaxHD so it should have those channels.

It also says the same if I log onto the BT TV Player on a PC via the web.

I was told today 'There is a problem with the account setup, we don't know the answer, we are looking into it, maybe another 7 days'

Is this normal for BT, if so I might just cancel it and go else where...

 

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7 REPLIES
Moderator
Moderator
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Message 2 of 8

Re: New account with YouView Box not working

@merc07 I'm really sorry about the problem with your BT TV subscription. If you need any help with this please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Community ModeratorNeilO
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Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
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merc07
Beginner
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Message 3 of 8

Re: New account with YouView Box not working

I can't seem to see the 'click here' link in your profie...I am logged in ?
Thanks
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Moderator
Moderator
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Message 4 of 8

Re: New account with YouView Box not working

Hi @merc07 sorry about that. I've enabled the link for you on my profile please can you try it and let me know how you get on.

Cheers
John

Community ModeratorJohnC
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merc07
Beginner
92 Views
Message 5 of 8

Re: New account with YouView Box not working

Thanks, I entered all the details.
To add to the problems, if I set a recording using the youview mobile app, it says sending to the box but nothing happens...nothing is recorded, nothing appears in the schedule...
All in all my experience with BT TV has not made a good start.
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TimCurtis
Recognised Expert
71 Views
Message 6 of 8

Re: New account with YouView Box not working


@merc07wrote:
Thanks, I entered all the details.
To add to the problems, if I set a recording using the youview mobile app, it says sending to the box but nothing happens...nothing is recorded, nothing appears in the schedule...
All in all my experience with BT TV has not made a good start.

Providing the app has been paired to the box then this does work quite well , but it's not instantaneous. Typically it can take 15mins for the box to receive the request as that's approximately how often it polls for new bookings.

What do you see under the "Bookings" tab in MyTV in the app?

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merc07
Beginner
60 Views
Message 7 of 8

Re: New account with YouView Box not working

The bookings show on the app but nothing on the box.
I had a call today from one of the forum mods, apparantly my account is not going to be activated until next week, 14 days after receiving the box due to having a house move order booked - PVR is not activated either and I have been setup on BT Sport for Sky instead of the YouView box. At least now I know the reasons...Thanks
Moderator
Moderator
8 Views
Message 8 of 8

Re: New account with YouView Box not working

Hi @merc07,

Your order is due to complete today. I can see that parts of it have but not all of it. It could take until later tonight before it's fully closed off on our side. I'll be in tomorrow morning and I'll sort out everything that we discussed.

Thanks

DanielS

Community ModeratorDannyS
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