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merc07
Contributor
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Message 11 of 44

Re: New account with YouView Box not working

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Nope - no extra channels, nothing...I am just trying another factory reset.
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merc07
Contributor
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Message 12 of 44

Re: New account with YouView Box not working

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Another reboot has done the trick now - thanks for all your help !
Moderator
Moderator
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Message 13 of 44

Re: New account with YouView Box not working

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You are more than welcome @merc07 :smileyhappy:

Take care for now. I'll check in with you here on Monday to make sure everything is ok.

Have a great weekend.

Thanks

DanielS

Community ModeratorDannyS
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merc07
Contributor
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Message 14 of 44

Re: New account with YouView Box not working

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Ok, we still have missing channels...
Tried to watch AMC and it says I have to subscribe to the channel !
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Moderator
Moderator
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Message 15 of 44

Re: New account with YouView Box not working

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Thanks for letting me know @merc07.

Apart from this channel, is there any other missing? AMC should be on by tomorrow.

I'm in the office until 9pm tomorrow should you need me.

Thanks

DanielS

Community ModeratorDannyS
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merc07
Contributor
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Message 16 of 44

Re: New account with YouView Box not working

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All seems to be working now, including the AMC, Thanks...
wasn't able to reply to your PM as it tells me you arn't able to receive them...
Moderator
Moderator
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Message 17 of 44

Re: New account with YouView Box not working

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Hi @merc07 Thanks for the update. @DanielS is out of the office now for a few days so has his messages turned off. I'll drop him an email to let him know it's all working ok now.

Thanks
John

Community ModeratorJohnC
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Moderator
Moderator
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Message 18 of 44

Re: New account with YouView Box not working

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That's great to hear @merc07.

Thanks for getting back to me.

Take care and I hope you have a great Christmas.

Thanks

DanielS

Community ModeratorDannyS
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merc07
Contributor
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Message 19 of 44

Re: New account with YouView Box not working

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Thanks...One thing that has started is the sound keeps cutting out - the only way to get ot back is to reboot the BT box, any ideas ??
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Distinguished Sage
Distinguished Sage
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Message 20 of 44

Re: New account with YouView Box not working

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