I've recently taken out BT TV with bt sports included, however the bt player isn’t installed and I can't see the sports channels.
I've tried all of the following:
I can't get hold of BT on the phone or live chat - just says busy .... help!
Thanks for responding!
When I press the BT Player button on the remote, nothing happens, just no response. If i go to Apps -> Players I can see BBC iPlayer, Netflix, Now, etc but not BTPlayer.
ISP Configuration is blank, no value
Assuming it's definitely connected to your home BT Broadband line (and not internet from any other provider, or mobile), can you check for software updates again please? After upgrade, it can sometimes take a second check to pull down the ISP config. It's that config which defines the player and channels that you can get.
That's done the trick thank you!
I must have rebooted and updated the software at least 5 times over the last 5 or 6 hours, maybe I was just being impatient.
Thanks for your help!