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Zombie
Expert
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Message 1 of 4

New bt tv set up. Total entertainment

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Hello I've set up my new bt tv and all my channels are working except bt sport. I'm on the total entertainment package and was under the impression that the sports came with this package. Looked in my bt account and found this to add for free.. am I supposed to do something?

Studio_20170626_133244.png

But I get this... 

Studio_20170626_132336.png

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Zombie
Expert
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Message 2 of 4

Re: New bt tv set up. Total entertainment

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Ok it's working now. Spoke to bt via the chat. They wanted to call me I said yes but can you speak to my brother he's here as I'm deaf. They called spoke to him and the bt sports was not on my order. They ordered it and it's been added. Looking in my account now I have a fault reference in there will that clear itself. As i have no faults now. 

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Moderator
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Message 3 of 4

Re: New bt tv set up. Total entertainment

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Hi @Zombie,

 

Thanks for posting. I'm glad to hear you're sorted. The fault is probably just some diagnostics that have been run and will auto close in a few days.

 

Cheers

 

David

Community ModeratorDaveM
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Zombie
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Message 4 of 4

Re: New bt tv set up. Total entertainment

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Thanks @DavidM 😀

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