I'm a new BT customer as of yesterday for broadband and TV including BT Sport. Broadband is working fine, as is the YouView box for watching Freeview channels, and the Players - BBC iPlayer, ITV Hub etc
The Home screen does not include BT Player. The BT Player button on the YouView remote does nothing. The BT Sport channels 408 and 409 cannot be manually selected - just says No Channel
Just had a long phone call with the helpline. After trying all the usual stuff they have resorted to booking an engineer appointment which will be in a week's time
From other threads on here, it seems to me that my BT TV subscription has not been set up correctly, but mentioning that to the call centre agent didn't seem to help
I can access BT Sport via the BT TV app so presumably that means that I am subscribed, it just hasn't come through to the YouView box
Any ideas? Thanks
Solved! Go to Solution.
Have you tried a software update? It should update and reload for you.
|BT TV expert||SteveM|
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I did a software update earlier today with no effect. I've just done it again and I now have BT Player!
I have exactly the same prpblem, but Im not a new customer. This is an 'upgrade' box. Ive tried everything mentioned here but with no luck. I'm waiting for a Tech Support call. Im going to wait a few hours, reboot everything againg and see if anything happens. Fingers crossed.