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New remote will control TV but not the Youview box

Hi all

 

i have a new remote as some pf my buttons stopped working on the old one. I have set it up correctly for the TV and it all works fine, volume, TV/AV ... everything. However it will not control my you view box. I have reset the box just in case but that hasn't helped. I have the black remote with the silver square control toggle.

 

Many thanks for any help

 

 

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Re: New remote will control TV but not the Youview box


@ginger101010 wrote:

Hi all

 

i have a new remote as some pf my buttons stopped working on the old one. I have set it up correctly for the TV and it all works fine, volume, TV/AV ... everything. However it will not control my you view box. I have reset the box just in case but that hasn't helped. I have the black remote with the silver square control toggle.

 

Many thanks for any help

 

 


Was this replacement control supplied by BT? They have definitely sent you a YouView remote and not a BT Vision box remote, yes?

 

If so is it possible that the YouView box itself is faulty and not the remote?

 

Assuming that you have the correct remote you could always try a maintenance mode recovery:

 

https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode

 

(Factory Reset , keep recordings is recommended)

 

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