I had a feeling it was.
first of all make sure hdmi control is turned off from within the tv menu (not sure where you find it) if you let me knoe the exaCt model i'll be ble to look it up - it probably a KDL XX D/S/V/W XXXX
Then the important bit - make sure the tv is switched on before you turn to youview box on (either from standby or off - whichever your normal routine is) you should find the yvm error and other issues stop.
as a test try this before doing the above
physically switch the youview box off aftern tuning into a hd channel or better yet if you have sport tune into 507
turn tv off (button on top?)
power the youview box back up and let it power all the way up unitil you see "INTERNET CH.." On the little display
then turn the tv on wait for the picture to appear and count to 20.
if my theory is correct the screen will go blank and you'll get yvm607 error.
if so following the info in bold should sort it
Thanks for the very useful info. I think I may already have sorted it.
I switched the Hub & YV box off and waited 10 seconds, then I started the Hub and let it completely load up. Once this was done I then started the YV box and all seems to be well. I haven't had the error message for 2 nights now & I've really made it work hard.
Thanks to everyone for all your helpful suggestions. I'll let you know if the problem re-occurs.
Continued problems here, rang the helpdesk and a new box (our 4th one) is on it's way
Is all software up-dates out now, as my humax box is reporting a software version of 15.14 ?
I ask as I've not the new menu items listed !
No the old H3 box is still at 15.4, we are hopefully expecting it to be updated to 19.x sometime this month but that depends on how the testing goes. 15.4 does not include the accessibilty updates but 19.x should (and hopefully some other bits).
I would love to ask Steve how the testing is going and if we are getting close to a release and also what new additions are in 19.x (FR10) but unfortunately I am pretty sure we won't be privvy to that info 😞 😞
The mystery is why the G4 boxes have continued to have been updated to 17.3.0 wheares the the original DTR-T1000 BT version has only been issued with the 15.4.0. Given that the retail DTR-T1000 have already been issued with 17.3.0 software that (17.3.0) software has clearly been signed off as fit for release by Youview for that hardware since January.