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Stevek1311
Expert
279 Views
Message 641 of 647

Re: Next generation YouView feedback discussion

Well seems users are voting with their HDMI leads to say otherwise

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gomezz
Recognised Expert
254 Views
Message 642 of 647

Re: Next generation YouView feedback discussion


@Stevek1311wrote:

@scointerwrote:
 . . .Shortly with Netflix, Amazon and full compliment of Sky channels. Along with their own exclusive sport and also amc/extra channels they will have a pretty good compliment.
They just need to fix a few bugs/features and with complete Wi-fi allowing an easy Wi-fi ability it looks pretty good to me.

As you say they just need to fix a few bugs - unfortunately it's been 2 years now since they removed jump to time, 18 months since they introduced the live pause buffer bug and over 100 days since we got a minor update.   It's not encouraging.


Not forgetting the non-usability of FF/REW on internet channel recordings as that leads to loss of audio needing a reboot and the dicy usability of the alternative Skip feature which can jump to a random point in an active recording.  Smiley Frustrated

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scointer
Recognised Expert
250 Views
Message 643 of 647

Re: Next generation YouView feedback discussion

Never had an issue with loss of audio during ff/rew on my T4000 box and love the skip method over the rew/ff for adverts, but defiantly get annoyed at the random jump back during chase playback and the missing jump to time is disappointing.
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Hunter2660
Recognised Expert
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Message 644 of 647

Re: Next generation YouView feedback discussion


@scointerwrote:
I agree a couple of things would be nice to fix/get back but in the scheme of all users you will find that is a small minority that actually care/know about these.

Yup, I count myself as part of the "majority of casual users". I use the box to timeshift only. I have no need for the features that are missing, and indeed didn't know they were there in the first place, and would never had known if I wasn't part of this forum.

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gomezz
Recognised Expert
229 Views
Message 645 of 647

Re: Next generation YouView feedback discussion


@scointerwrote:
Never had an issue with loss of audio during ff/rew on my T4000 box.

If that is not happening on the T4000 model but is on the T2100 model than that should be a big clue by four to the developers as to what is causing the problem.

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srpsrp
Expert
178 Views
Message 646 of 647

Re: Next generation YouView feedback discussion

they probably don't want the  box to be too polished their target market is still as an alternative to more expensive providers albeit not as good value that it was. they probably don't want to encourage people to sign up for minimum term just to get a free box

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Stevek1311
Expert
156 Views
Message 647 of 647

Re: Next generation YouView feedback discussion


@srpsrpwrote:

they probably don't want the  box to be too polished their target market is still as an alternative to more expensive providers albeit not as good value that it was. they probably don't want to encourage people to sign up for minimum term just to get a free box


Very believable

But such a strategy leaves the problem of churn as customers will inevitably associate a less polished box with the whole BT brand.  And then there's there is the business need to gain new customers through existing customer recommendations.  I used to recomemnd BT because of the box and the in house broadband infrastructure.  Both now gone.  I won't be alone.

We've maybe gone beyond the tipping point now,  YouView only survive day to day because BT (and Talk Talk) keep throwing £millions at them in supposed loans that they must know won't ever be repaid so it counts as expense.   How long before the new head of BT asks "just why are we spending our bottom line on this?"

But an announcement by YouView of a promised schedule to restore the lost functionality could change that as it would lead to positive feedback here (and over at their own highly managed forum)

The ball isn't out of play yet but is very much not in the users court

  

 

 

 

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