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ab79
Aspiring Expert
1,165 Views
Message 21 of 28

Re: No Dolby 5.1 surround sound on BT Vision Films/Box office anymore?

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Mines via optical not HDMI and switching surround off and on again works also.
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Travelstar
Contributor
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Message 22 of 28

Re: No Dolby 5.1 surround sound on BT Vision Films/Box office anymore?

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Any updates on this? Seems we still don't have DD 5.1.
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SaintPaul
Aspiring Contributor
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Message 23 of 28

Re: No Dolby 5.1 surround sound on BT Vision Films/Box office anymore?

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Not yet I'm afraid, no official response either. I'm still using the workaround. BT seem content to leave this as it is!?
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Vialli
Contributor
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Message 24 of 28

Re: No Dolby 5.1 surround sound on BT Vision Films/Box office anymore?

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Is this still a known fault?

 

I thought it was the BBC HD dropping their DD 5.1 output but this seems to confirm my fears that it is a fault with the BT Vison boxes. Oddly though, I can get DD5.1 for BT Sport and Channel 4 HD? This is from an optical out to my Logitech wireless receiver.

 

Looks like i'll have to keep switching with my Humax Freeview receiver which plays DD5.1 through my aerial, if I want to watch any decent films on BBC this Christmas, which is a ball ache to say the least!

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scointer
Recognised Expert
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Message 25 of 28

Re: No Dolby 5.1 surround sound on BT Vision Films/Box office anymore?

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See my post here
https://community.bt.com/t5/YouView-box/Are-HD-Films-amp-5-1-surrond-sound-working-yet/td-p/908562/p...
They are supposedly working on it but not had any update. I have had the same response from youview on their forum
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abecket
Beginner
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Message 26 of 28

Re: No Dolby 5.1 surround sound on BT Vision Films/Box office anymore?

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I downloaded an HD film in October and was very disappointed to find it was not 5:1. So I stuck to blurays until I saw the ad on TV promoting the fact that they now had 5:1. Sport, ch4 and the BBC were indeed now in 5:1 so over Christmas I thought I would try another film. Man Of Steel HD. No 5:1, what a bummer. I sent them some feedback only for them to tell me my box did not have 5:1. Well it does and it is set right with optical out to a 5:1 decoder. I told them this and they pointed me to this thread. Is that an answer???? Very strange BT. They did give me my £5 back.
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Andyvr
Aspiring Contributor
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Message 27 of 28

Re: No Dolby 5.1 surround sound on BT Vision Films/Box office anymore?

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I recently complained about the lack of DD 5.1 (still!!) on my BT Vision+ box - even though it *was* there before the 'upgrade' of a year or so ago, which to my mind seems to be a step backwards as the box is less responsive now and things just seem to be more awkward to find!(and more button presses to actually watch anything recorded) This is their responce.....

 

I Apologies for the inconvenience caused, BT are working hard to resolve this. Despite the apparent simplicity to the user there's a lot of complexity in setting up new broadcast systems.To be very honest we do not have any Update from our Technical Managemnt Team as when it will be resolved.As soon as we have any update about this issue we will get back to you.

 

Great.... Paying full price for HD films and our experience of them is worse than it was a year ago! Not right. It should have been explained at the time of 'upgrade' that DD 5.1 was being removed on the roll out!

Looks like Netflix and Lovefilm are the way to go here?

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Andyvr
Aspiring Contributor
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Message 28 of 28

Re: No Dolby 5.1 surround sound on BT Vision Films/Box office anymore?

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After another rant saying that I think BT's customers should have been informed of the (effective) removal of DD 5.1 after the 'update' etc etc I received this reply....

 

 

Thanks for your e-mail. I apologies for this Andy,Unfortunately it's not available with this software on the box and we are trying our best to get it available in the next software release.Request you to wait till the next software update.

 

 

 

So I wonder when the next release will be??

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