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jgs58
Beginner
546 Views
Message 1 of 6

No Order!!

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Hi I upgraded to Infinity on the 11th June I also ordered BT TV with the extra channels at the same time, this was done online.  The openreach engineer arrived and set everything except I could not get the sports on the youview box, he said it may take up to 24 hours.  Over a week and 3 phonecalls laterI still can't access the sport the channels are in the TV guide when I press ok to setup the channel I get a screen telling me to subscribe.  The first phonecall I was told there was a problem with my account which would fixed straight away and I would have the service within 24 hours, but no.  The second call I was told my account was still showong my old BT broadband, again I was told this would be fixed straight away and channels would be available within 24 hours again not the case.  The third call I was told there was no record of my order and there was nothing he could do it was being dealt with. Where do you go I paid to upgrade to infinity for the sport on TV.

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5 REPLIES 5
BT TV Expert
BT TV Expert
490 Views
Message 2 of 6

Re: No Order!!

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Hi jgs58,

 

Try again now Smiley Happy

 

Steve

 

jgs58
Beginner
458 Views
Message 3 of 6

Re: No Order!!

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Many Many thanks working now.

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jgs58
Beginner
414 Views
Message 4 of 6

Re: No Order!!

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Steve

I received an e-mail from BT at16.15 today giving my order details and since then the sport has been missing again.

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BT TV Expert
BT TV Expert
403 Views
Message 5 of 6

Re: No Order!!

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3 cheers for automated systems 🙂

 

I've re-added it again but you still have an open order so if it goes again then come back here.

 

Steve

jgs58
Beginner
391 Views
Message 6 of 6

Re: No Order!!

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Once again many thanks Steve
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