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Beginner
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Message 1 of 16

No Sound On Comedy Central

I have siund on most of the channels but no sound on other eg Comedy Central. Any advice ?

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15 REPLIES 15
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Moderator
Moderator
900 Views
Message 2 of 16

Re: No Sound On Comedy Central

Hi @sabjan98 Sorry that you are having a problem with the sound on some of your BTTV channels.

Here are some checks you can try to see if they resolve the issue for you:
Check the mute button hasn't been accidentally pressed on either your TV or YouView remotes
Check the volume levels on both your TV and set top box, using both remotes
If you're connected to a surround sound system, check all your equipment is turned on and you've selected the correct output for the sound
Finally, check all your cables are connected correctly. It would be best to unplug and plug the cables in again to ensure they are connected correctly.

Post back and let us know how you get on.

Cheers
JohnC2

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Beginner
846 Views
Message 3 of 16

Re: No Sound On Comedy Central

Still no sound on certain channels Comedy Central and W

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Beginner
845 Views
Message 4 of 16

Re: No Sound On Comedy Central

I tried all your fixes with no solution

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Distinguished Guru
Distinguished Guru
803 Views
Message 5 of 16

Re: No Sound On Comedy Central

Hi @sabjan98 

Are you experiencing no sound every time you watch Comedy Central and W live  or do you sometimes get sound ?

If when you have no sound if you press pause and then play does the sound return ?

Not sure which Youview box you have but if it is a recordable one , if you record  from Comedy Central or W and you playback the recording is it still silent or do you have sound ?

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Beginner
766 Views
Message 6 of 16

Re: No Sound On Comedy Central

We get no sound at all from these channels plus others. Are riding and playing doesn’t do anything either. I was wondering whether these channels play a different output than the others.

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Beginner
763 Views
Message 7 of 16

Re: No Sound On Comedy Central

The model no on the box is 91-00438.

 

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Beginner
756 Views
Message 8 of 16

Re: No Sound On Comedy Central

After further research there is no sound on any of the subscription channels. I’m at a loss.

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Moderator
Moderator
752 Views
Message 9 of 16

Re: No Sound On Comedy Central

Hi @sabjan98 Sorry you have tried the suggested help and been unable to get this resolved.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Moderator
Moderator
723 Views
Message 10 of 16

Re: No Sound On Comedy Central

Hi @sabjan98,

Thank you for sending in your details. Please can you try the following steps.

  1. Restart your TV and when the TV turns back on, restart your set top box
  2. Remove then re-insert your HDMI cable from both ends at your box and TV, or AV Amplifier if you are using one
  3. If you have a SMART TV please make sure that the TV software is up to date
  4. If you’re connecting via an HDMI switch or AV amplifier make sure that the software for this is up to date. If it still fails try connecting directly to the TV
  5. If you still have the same problem, try a different HDMI cable and an alternative HDMI input in your TV.

Please give that a try and let me know how you get on?

Thanks

PaddyB

 

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