Hi @sabjan98 Sorry that you are having a problem with the sound on some of your BTTV channels.
Here are some checks you can try to see if they resolve the issue for you:
Check the mute button hasn't been accidentally pressed on either your TV or YouView remotes
Check the volume levels on both your TV and set top box, using both remotes
If you're connected to a surround sound system, check all your equipment is turned on and you've selected the correct output for the sound
Finally, check all your cables are connected correctly. It would be best to unplug and plug the cables in again to ensure they are connected correctly.
Post back and let us know how you get on.
Are you experiencing no sound every time you watch Comedy Central and W live or do you sometimes get sound ?
If when you have no sound if you press pause and then play does the sound return ?
Not sure which Youview box you have but if it is a recordable one , if you record from Comedy Central or W and you playback the recording is it still silent or do you have sound ?
We get no sound at all from these channels plus others. Are riding and playing doesn’t do anything either. I was wondering whether these channels play a different output than the others.
Hi @sabjan98 Sorry you have tried the suggested help and been unable to get this resolved.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.
Thank you for sending in your details. Please can you try the following steps.
Please give that a try and let me know how you get on?