cancel
Showing results for 
Search instead for 
Did you mean: 
crush123
Contributor
1,009 Views
Message 31 of 54

Re: No Sport (SD or HD) or ESPN, get IPC6023 error

Okay, I'll try that, - as soon as I can get my BTVision Back

 

anyone else had this problem (and a solution)

Tags (1)
0 Ratings
Reply
crush123
Contributor
948 Views
Message 32 of 54

Re: No Sport (SD or HD) or ESPN, get IPC6023 error

after 3 attempts of factory reset, keep recordings, and not getting anywhere, i tried the 4th option, internet/USB recovery, keep recordings.

 

My BT Vision is back, and things are as they were.

 

I tried stueyboys suggestion, but sadly, no change.

 

Have reset the modem and box so many times now...

 

Awaiting call from BT later today

0 Ratings
Reply
Vexed
Aspiring Contributor
922 Views
Message 33 of 54

Re: No Sport (SD or HD) or ESPN, get IPC6023 error

exacty the same here, apart from im on a HH2 (type B which  have been assured is compatible, although why i believe that im not sure)

 

i raised this issue on the 28th of july and have now spent over 16 hours trying to get anything done, to no avail

its now been escalated to the 'newcastle' team who will 'resolve the issue and ring me back (although it was escalated yesterday too and i was told they would call and resolve by the end of today)

 

at least you are getting call backs crush123, ive not had one person get in touch with me about this

 

im looking forward to hearing what they have to say on your call later today

 

 

0 Ratings
Reply
crush123
Contributor
895 Views
Message 34 of 54

Re: No Sport (SD or HD) or ESPN, get IPC6023 error

No Joy.

 

Had a call from BT, they suggested the usual reboot/reset etc, which I had already done half an hour earlier,

 

Apparently the job has been escalated and they will call again tomorrow.

 

Smiley LOL

0 Ratings
Reply
Vexed
Aspiring Contributor
886 Views
Message 35 of 54

Re: No Sport (SD or HD) or ESPN, get IPC6023 error


Ah well, lets see what happens tomorrow for both of us

I'm not holding my breath though

It's infuriating that there's no one else to talk to about this

I'll report back
0 Ratings
Reply
Vexed
Aspiring Contributor
842 Views
Message 36 of 54

Re: No Sport (SD or HD) or ESPN, get IPC6023 error

just had a call

its been escalated! Smiley Very Happy

again

i wonder how many levels there actually are...

 

0 Ratings
Reply
crush123
Contributor
807 Views
Message 37 of 54

Re: No Sport (SD or HD) or ESPN, get IPC6023 error

Had a call,

 

escalated again.

 

told it was 'some issue with the server'

 

Smiley Frustrated

 

 

0 Ratings
Reply
scamartist
Contributor
767 Views
Message 38 of 54

Re: No Sport (SD or HD) or ESPN, get IPC6023 error

I'm getting the same error here.

 

Currently using the Homehub 2 Infinity version and it is all connected up via powerline adapters.

 

This setup has been used in the past to stream 1080p hi bitrate movies so it is more than capable of streaming the relative low quality BT Sports streams.

 

Does anybody know if this version of the Homehub I am using is multicast capable?

 

Other than that BT will be getting a call this morning as this is nothing short of a shambles on their part.

Mr OFCOM will be getting a nice letter shortly.

0 Ratings
Reply
Vexed
Aspiring Contributor
763 Views
Message 39 of 54

Re: No Sport (SD or HD) or ESPN, get IPC6023 error

it seems the HH2 isnt able (or at least do so to a stable level) to work with BT Sport, i get this impression from my last call, as soon as i mentioned it they said they would send another out, although this isnt confirmed in any way, just a feeling

 

the replacement HH hasnt arrived yet either so i cant say this actually makes any difference though

 

good luck with the call, the only time ive gotten anywhere (and this is still to be proven as it only occured yesterday) is when i have been 'escalated' to the level 2 (?) centre in Newcastle, so maybe push hard for that? Although you will have to jump through hoops to get it (including tests and having it hardwired, they wont countenance anything but, no matter what you say)

 

Its now over a week since launch and i agree (i raised this issue ont he 28th july to be sure it would be ok for launch, fool that i am...), shambles doesnt even come close for the likes of us

0 Ratings
Reply
Highlighted
scamartist
Contributor
737 Views
Message 40 of 54

Re: No Sport (SD or HD) or ESPN, get IPC6023 error

Just off the phone to one of the offshore call centres and a new Homehub  being sent out.

 

If that doesn't work it can all go back to BT and OFCOM can get a letter from me.

0 Ratings
Reply