Okay, I'll try that, - as soon as I can get my BTVision Back
anyone else had this problem (and a solution)
after 3 attempts of factory reset, keep recordings, and not getting anywhere, i tried the 4th option, internet/USB recovery, keep recordings.
My BT Vision is back, and things are as they were.
Have reset the modem and box so many times now...
Awaiting call from BT later today
exacty the same here, apart from im on a HH2 (type B which have been assured is compatible, although why i believe that im not sure)
i raised this issue on the 28th of july and have now spent over 16 hours trying to get anything done, to no avail
its now been escalated to the 'newcastle' team who will 'resolve the issue and ring me back (although it was escalated yesterday too and i was told they would call and resolve by the end of today)
at least you are getting call backs crush123, ive not had one person get in touch with me about this
im looking forward to hearing what they have to say on your call later today
Had a call from BT, they suggested the usual reboot/reset etc, which I had already done half an hour earlier,
Apparently the job has been escalated and they will call again tomorrow.
just had a call
its been escalated!
i wonder how many levels there actually are...
I'm getting the same error here.
Currently using the Homehub 2 Infinity version and it is all connected up via powerline adapters.
This setup has been used in the past to stream 1080p hi bitrate movies so it is more than capable of streaming the relative low quality BT Sports streams.
Does anybody know if this version of the Homehub I am using is multicast capable?
Other than that BT will be getting a call this morning as this is nothing short of a shambles on their part.
Mr OFCOM will be getting a nice letter shortly.
it seems the HH2 isnt able (or at least do so to a stable level) to work with BT Sport, i get this impression from my last call, as soon as i mentioned it they said they would send another out, although this isnt confirmed in any way, just a feeling
the replacement HH hasnt arrived yet either so i cant say this actually makes any difference though
good luck with the call, the only time ive gotten anywhere (and this is still to be proven as it only occured yesterday) is when i have been 'escalated' to the level 2 (?) centre in Newcastle, so maybe push hard for that? Although you will have to jump through hoops to get it (including tests and having it hardwired, they wont countenance anything but, no matter what you say)
Its now over a week since launch and i agree (i raised this issue ont he 28th july to be sure it would be ok for launch, fool that i am...), shambles doesnt even come close for the likes of us
Just off the phone to one of the offshore call centres and a new Homehub being sent out.
If that doesn't work it can all go back to BT and OFCOM can get a letter from me.