just got home to the new HH, installed, power cycled and now i have the channels!!!
got the audio drop out that a few people have had and used the work around, seems to be ok
fingers crossed all is now sorted
So, for me, it seems the HH was the issue
While all the call centre people have been professional and have done all they can, i feel BT has a poor infrastructure (to say the least!) for this, those on the phones have done all they can but there is a bottle neck to get to the people who can actually do anything, for me it was those at Newcastle
I hope resolutions are close for everyone else
i can honestly say i feel your pain, its effing ridiculous
i can only suggest doing ANYTHING to get put through to the Newcastle team
I've just had it confirmed by BT that you cannot get BT Sport with the Home Hub 2. I've just spent almost two hours speaking various support staff to get this information.
They are sending me a HH3, which will take a couple of days.
I'm on Infinity, in case that makes a difference.
There is a problem with the Home Hub 2 not working with the multi cast channels on YouView. If you do have a Hub 2 then you will need to upgrade to the Hub 3 or 4.
@Crush123 I understand you are already using the Hub 3 I would like to take a look at your case. Please could you send me in your details using the link found in the "About Me" section of my profile?
Homehub 3 arrived today.
Fitted it and everything worked first time using 200mb Devolo homeplugs..
Another sarcastic well done to BT for not checking if the router I already had from them was compatible with the service they are selling.
Homehub 2 dont waste time trying to get it to work.
Another call today.
Finally getting an engineer, (on Monday 19th August !!)
A long wait, but hopefully, that will be the end of it.
Will feed back
Would it be worth the site mods putting together a sticky which defines minimum hardware requirements i.e Hub type required.
It would also be worth feeding the information back to the ordering teams and online order process so that correct hub type is offered as part of the order.