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John3551
Newbie
456 Views
Message 1 of 4

No catch up service working on you view.

Suddenly I cannot receive any catch up service or BT player on you view but can get Netflix and Now TV okay. Have tried everything that BT suggests but no luck.

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Distinguished Guru
Distinguished Guru
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Message 2 of 4

Re: No catch up service working on you view.

Seenext post 

 

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Distinguished Guru
Distinguished Guru
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Message 3 of 4

Re: No catch up service working on you view.

Is this a problem that has just occurred .. ie was working before but is no longer?

 

Does the Youview box have both a working aerial and a  broadband connection ?

Are you receiving live TV Freeview  channels  via your Youview box  ?

Do you subscribe to any of the BT Tv channels BT Sport or BT Extra channels  and if so do you receive these Live channels  on your Youview box ?

which youview box are you using    ?

hAve you performed either a maintenance mode or factory reset on your Youview box recently ? 

 

 

 

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Distinguished Guru
Distinguished Guru
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Message 4 of 4

Re: No catch up service working on you view.

Also when you say Netflix and Now Tv are working .. Is that on the Youview box or on seperate devices

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