I've seen there have been a lot of people with the same issue I'm having. Have had my internet in for about 3 weeks now, all working fine. I can get BT sport channels, but for internet channels it's saying that I need to subscribe.
I've spoken to BT through the live chat, reset everything countless times. Nothing has worked. They've tried to call me back several times but I work shifts, I eventually got a text saying they can't see a problem and my service is fine.
I've now had it in for a month and I'm paying for channels I don't have access to. Is it something simple that can be sorted from their end if I can get to the right person?
I'm sorry you're having problems with the Internet channels. I'm sure we can help with this. Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.