cancel
Showing results for 
Search instead for 
Did you mean: 
Andrewu
Newbie
266 Views
Message 1 of 4

No sound from ITV and Channel 4 players on YouView box.

I have exactly the same problem. Bbc player works. Itv hub and channel 4 players give sound during advert and then no Sound during programmes. Bt support has been completely useless. Is this a common problem being kept quiet?

0 Ratings
Reply
3 REPLIES 3
Moderator
Moderator
255 Views
Message 2 of 4

Re: No sound from ITV and Channel 4 players on YouView box.

Hi @Andrewu  welcome to the forum and thanks for posting. I've moved your post to create your own thread as the previous thread was a few months back. I'm sorry that you are having a fault with the sound when using some of the players.

As you get sound during the adverts but not the actual program it's a bit strange. Are you connected from the BT Hub to the Youview box via ethernet cable or are you using powerlines?

Cheers
John 

0 Ratings
Reply
Andrewu
Newbie
253 Views
Message 3 of 4

Re: No sound from ITV and Channel 4 players on YouView box.

Via powerlines. I can add that there is no problem recording itv or channel 4 programmes. The problem is only when trying to use the players
0 Ratings
Reply
Moderator
Moderator
241 Views
Message 4 of 4

Re: No sound from ITV and Channel 4 players on YouView box.

Hi @Andrewu  thanks for getting back to me so quickly. May i ask if it is possible for you to connect via Ethernet and test the players so that we can eliminate the powerlines as a possible cause.

Thanks
John

0 Ratings
Reply