I have exactly the same problem. Bbc player works. Itv hub and channel 4 players give sound during advert and then no Sound during programmes. Bt support has been completely useless. Is this a common problem being kept quiet?
Hi @Andrewu welcome to the forum and thanks for posting. I've moved your post to create your own thread as the previous thread was a few months back. I'm sorry that you are having a fault with the sound when using some of the players.
As you get sound during the adverts but not the actual program it's a bit strange. Are you connected from the BT Hub to the Youview box via ethernet cable or are you using powerlines?
Hi @Andrewu thanks for getting back to me so quickly. May i ask if it is possible for you to connect via Ethernet and test the players so that we can eliminate the powerlines as a possible cause.