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zulu17
Distinguished Guru
Distinguished Guru
507 Views
Message 11 of 14

Re: No sound from ITV and Channel 4 players on YouView box.

Hi @MarkFromEssex  do you have your Youview box connected to your bedroom TV  ?

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MarkFromEssex
Beginner
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Message 12 of 14

Re: No sound from ITV and Channel 4 players on YouView box.

Hi there @zulu17  The sound problems are only on the portable in the bedroom - connected to the BT box downstairs via magic eye. Oddly, watched something on My5 catch up at the weekend and there were no issues! Prog came back after the ads with sound intact! ... Just All4, ITV hub, Dave etc that suffer this annoying glitch that is only corrected by going downstairs and turning on and off the main telly!

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MarkFromEssex
Beginner
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Message 13 of 14

Re: No sound from ITV and Channel 4 players on YouView box.

Hi there, David. I've tried everything bar a factory reset as I have quite a lot of shows on the hard drive and I know they'll disappear if I do that. Is there a way around that? Have tried everything else. Re-boots, scart and plug reconnects, changing the UHF channel, making sure the software update is up to date. Not much left to try. Hope you can help. Thanks!  

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JohnC2
Moderator
Moderator
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Message 14 of 14

Re: No sound from ITV and Channel 4 players on YouView box.

Hi MarkFromEssex, thanks for the update and sorry but the next step we would suggest is a factory reset of the TV box and I understand that you won't want to do that yet as you have recordings.

Thanks

John

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