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duncansby
Aspiring Expert
1,031 Views
Message 1 of 4

Now TV buffering

Hi - I have recently taken out Now entertainment plus boost through BT, having previously paid for it direct and watched through a Now TV box.

When watching on the app in the BT box, I am finding it constantly buffers (using BT power adapters).  When I switch back to the Now tv box it plays the same programme perfectly which uses wifi. Any ideas as I was hoping to ditch the now tv box and one less box and remote on the go

 

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3 REPLIES 3
DavidM
Moderator
Moderator
991 Views
Message 2 of 4

Re: Now TV buffering

Hi @duncansby and welcome.

Thanks for posting about your Now TV. Are you able to connect directly to the hub, bypassing the adaptors, to check if they're causing the problem?

Cheers

David

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David_H
BT TV Expert
950 Views
Message 3 of 4

Re: Now TV buffering

Hi @duncansby Sorry to hear about the issue you've had. If you are still getting issues after checking the power line adapters. I'd be happy to take a look for you and will drop you a Private message to get some details and follow up.

thanks,

David

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duncansby
Aspiring Expert
919 Views
Message 4 of 4

Re: Now TV buffering

Thank you all for your offers of help.  It has not happened again so unable to test anything.  Hopefully it was just a one off

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