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Now TV entertainment package

Having tried to update to a new 4K uhd box after receiving 3 remote control units, then the box, I have tried numerous calls over the last couple weeks to get the Now TV entertainment package and uhd channel 433, unable to see order that was placed, the last call I was passed to a Now Tv specialist, he ‘factory reset’ the youview box. Still unable to, the specialist would get someone to call me, still waiting.

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