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davidappleton
Aspiring Contributor
687 Views
Message 1 of 13

Now TV login recognised on other devices

I can access NowTV on the BT TV box but the login details are not recognised bt the Now TV app on other devices

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12 REPLIES 12
NigelB72
Recognised Expert
681 Views
Message 2 of 13

Re: Now TV login recognised on other devices

If they work on the NowTV app on Youview box, they will work on other devices running the NowTV app. Check the other devices to make sure that they aren't automatically logging on using previously stored details

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davidappleton
Aspiring Contributor
671 Views
Message 3 of 13

Re: Now TV login recognised on other devices

The log in details have never been recognised by the Now TV app on other devices. I have seen other users report a similar issue and there seems to have been issues with the activation. 

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NigelB72
Recognised Expert
665 Views
Message 4 of 13

Re: Now TV login recognised on other devices

Can you log in to the NowTV app on the Youview players page?

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davidappleton
Aspiring Contributor
644 Views
Message 5 of 13

Re: Now TV login recognised on other devices

Yes, it works fine on the YouView platform. 

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davidappleton
Aspiring Contributor
641 Views
Message 6 of 13

Re: Now TV login recognised on other devices

When I enter the login details i.e the EXACT SAME ones that work fine on the BT YouView version, the NOW TV app says they are not recognised

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NigelB72
Recognised Expert
637 Views
Message 7 of 13

Re: Now TV login recognised on other devices

Try clearing uninstalling and reinstalling the app on the devices that you're having issues with because there is no reason why the long in details shouldn't work if they work on the app on Youview. The only reason I can think of is that the app is reverting to previously stored details as that has happened to me 

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davidappleton
Aspiring Contributor
624 Views
Message 8 of 13

Re: Now TV login recognised on other devices

Ok will try, thanks

davidappleton
Aspiring Contributor
599 Views
Message 9 of 13

Re: Now TV login recognised on other devices

Same issue has continued. I've also tried to re-set the password but the email from NowTV has not come through, suggesting my account has somehow not been fully activated

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NigelB72
Recognised Expert
595 Views
Message 10 of 13

Re: Now TV login recognised on other devices

Hmm that's odd because if you can log in to the Youview NowTV app, you should be able to log in the app on other devices. Just to confirm, you can access the app on Youview and watch the on-demand content and not just the live channels via the Youview EPG? 

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