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Seanyetti
Beginner
178 Views
Message 1 of 3

Now tv not staying logged in

Since the update on the 8th June, every time I sign into now tv via the youview box i5 works fine but when I leave it signs me out.  This has never happened before the update it just kept me signed in.  It can be a very laborious task putting in an email and password every time using a remote control.  Why is this now happening and how can I stop it from happening.  

Ps 

My now tv is through a bt package.

 

thanks 

Sean

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2 REPLIES 2
Les-Gibson
Recognised Expert
158 Views
Message 2 of 3

Re: Now tv not staying logged in

I suspect the software in your box has screwed up, try turning the box off at the mains for a minute or so and then turn it back on

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
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Seanyetti
Beginner
122 Views
Message 3 of 3

Re: Now tv not staying logged in

Thanks for the reply.

unfortunately this didn’t work.

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