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DarrenW
BT TV Expert
1,579 Views
Message 11 of 112

Re: NowTV Channels in EPG Unavailable

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An issue on our side unfortunately, we will put something in place to hopefully stop it happening to other customers

Andypandymonium53
Aspiring Contributor
1,579 Views
Message 12 of 112

Re: NowTV Channels in EPG Unavailable

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I'm curious too as I have exactly the same issue.

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DarrenW
BT TV Expert
1,544 Views
Message 13 of 112

Re: NowTV Channels in EPG Unavailable

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Hi @Andypandymonium53 

Are you still getting problems? I can see the Youview box was registered this evening, did you log in to nowtv.com and manage your devices?

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Andypandymonium53
Aspiring Contributor
1,518 Views
Message 14 of 112

Re: NowTV Channels in EPG Unavailable

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Yep, registered and working. Thanks. After you had fixed the caller’s I did a factory reset. Then I went through the NOW channel cycle described by the caller. This time though at the end of the cycle I got the instruction that I had too many registered devices in addition to my unworking YouView one, and was prompted to go to my NOW account ‘devices’. I unchecked one of the options (even though it seemed I wasn’t quite at the six limit) and hey presto my NOW sports channels appeared on my BT EPG. A bit of bumb luck and some behind the scenes magic I think!

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Donnarobbo112
Aspiring Contributor
1,509 Views
Message 15 of 112

Re: NowTV Channels in EPG Unavailable

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I am having this same problem !! 
need it sorting 

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DarrenW
BT TV Expert
1,488 Views
Message 16 of 112

Re: NowTV Channels in EPG Unavailable

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@Donnarobbo112  I can help you if you message me some account details via private message

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Donnarobbo112
Aspiring Contributor
1,477 Views
Message 17 of 112

Re: NowTV Channels in EPG Unavailable

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Done
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DarrenW
BT TV Expert
1,462 Views
Message 18 of 112

Re: NowTV Channels in EPG Unavailable

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Thanks @Donnarobbo112 

You're issue is now fixed, if you manually check for a software update, new software should be located and installed. Your box will restart, post that, you should see your channels in the guide.

Software Update Steps:

1. Press the Home button on the remote

2. Scroll along to Settings, press OK

3. Scroll down to Software Information, press OK

4. Press OK on Update Software

 

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Donnarobbo112
Aspiring Contributor
1,447 Views
Message 19 of 112

Re: NowTV Channels in EPG Unavailable

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Great all sorted thanks
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YorkshireLakeside
Aspiring Contributor
1,427 Views
Message 20 of 112

Re: NowTV Channels in EPG Unavailable

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I have a similar problem, Software updates didn’t work but NowTV app Works fine.

what was the solution To get items on the EPG?

thanks

 

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