Hi, following a factory reset on Sunday I've lost BT TV again, that's everything, for the sixth or seventh time since March 10th. Please advise how to resolve this. All software updates and apps are installed automatically so I'm not missing anything there. I have requested a new set top box as part of Big Sport package in the hopes this will resolve issue and was told last week this was on the way but not recieved it yet. I have called and emailed BT and frankly been sent round the houses and cannot be bothered to ring generic numbers or have my emails returned unseen by people who can't help.
