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Moderator
Moderator
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Message 51 of 94

Re: NowTV Channels in EPG Unavailable

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Hi @KeatonWT thanks for checking that for me. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.

cheers
JOhn

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Aspiring Contributor
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Message 52 of 94

Re: NowTV Channels in EPG Unavailable

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Hi

I am having the same problem. I have called BT and they said that the NOW TV channels wont show on the EPG! But why? I don't understand this as the website clearly shows them on the guide. 

I am a new customer this week and my activation date has passed. I have tried updating the software but no luck. 

Can you help me please?

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Moderator
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Message 53 of 94

Re: NowTV Channels in EPG Unavailable

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Hi @AmandaC and thanks for posting.

I'm sorry you're having problems with the Now TV service. Can you just confirm if your EPG has NowTV on the channels listed on the left side of the screen? Can you check the Sky channels etc? can you post a screen grab of what you're seeing?

Cheers

David

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Aspiring Contributor
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Message 54 of 94

Re: NowTV Channels in EPG Unavailable

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Hi DavidM

My EPG does not have the channels. I have a load of them missing. The Subscription channels only show AMC

 

Im sorry but I'm having trouble uploading a pic tp this site. But basically I have channel 332 then 399. Nothing in between. 

 

Thank you

Amanda

 

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Moderator
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Message 55 of 94

Re: NowTV Channels in EPG Unavailable

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Thanks for checking that @AmandaC.

I've sent you a private message so you can send over your details. Once we pick up the case we'll get it looked into for you.

Cheers

David

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Aspiring Contributor
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Message 56 of 94

Re: NowTV Channels in EPG Unavailable

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Hi DavidM

My BT app now shows that there is 1 fault that is being worked on so Im hoping that this means my problem is being looked at. Thank you for looking at this for me. 

 

Amanda

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Aspiring Contributor
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Message 57 of 94

Re: NowTV Channels in EPG Unavailable

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Hi there

I wonder if you have any news on my problem? 

Thank you

Amanda

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Moderator
Moderator
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Message 58 of 94

Re: NowTV Channels in EPG Unavailable

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Hi @AmandaC,

Thank you for posting back, I'm sorry you haven't had an update. I've checked our queue and can confirm that we have your details. With the pandemic, we are a lot busier than normal so it is taking longer than expected for us to reply. We've had to prioritise our cases and we are dealing with the most vulnerable who are without service first. Please be assured that we will get back in touch.

Thanks

PaddyB

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Aspiring Contributor
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Message 59 of 94

Re: NowTV Channels in EPG Unavailable

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Many thanks for getting back to me. I completely understand and will wait for you to contact me. 

Amanda

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BT TV Expert
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Message 60 of 94

Re: NowTV Channels in EPG Unavailable

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Hi @AmandaC 

Your issue is fixed right?