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DarrenW
BT TV Expert
578 Views
Message 71 of 111

Re: NowTV Channels in EPG Unavailable

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Morning @tonyblake72 , I'm sorry that you had to experience this problem 😞

It is fixed now, if you could check for an update please you should be able to access your service.

Software Update Steps:

1. Press the Home button on the remote

2. Scroll along to Settings, press OK

3. Scroll down to Software Information, press OK

4. Press OK on Update Software

tonyblake72
Beginner
554 Views
Message 72 of 111

Re: NowTV Channels in EPG Unavailable

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Done update and worked a treat. Many thanks.

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Rossm538
Beginner
486 Views
Message 73 of 111

Re: NowTV Channels in EPG Unavailable

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@DarrenW also having the same issue with nowtv channels not on EPG. Set up box today so all updates are done

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andyminns
Beginner
446 Views
Message 74 of 111

Re: NowTV Channels in EPG Unavailable

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Hi @DarrenW 

Sorry to add to your workload, but I have just set up my new BT TV package today and have the same problem. AMC, BT Sport and 399 are showing, but no NOW TV channels on the guide? I have run the update to the latest software, reset the box and re-scanned channels? Can you help please?

I had to convince my wife to change over to BT from SKY, but not so sure this was a good move now!!

Thanks

Andy

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DarrenW
BT TV Expert
436 Views
Message 75 of 111

Re: NowTV Channels in EPG Unavailable

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@Rossm538 

Sorry for the delay relying, you all sorted now?

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DarrenW
BT TV Expert
434 Views
Message 76 of 111

Re: NowTV Channels in EPG Unavailable

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Hi, @andyminns 

Sorry for the poor experience, it should be fixed now if you could check for a software update via the settings please.

andyminns
Beginner
428 Views
Message 77 of 111

Re: NowTV Channels in EPG Unavailable

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Thanks for the quick response Darren - just updated and all the channels are here. You saved my bacon! 🙂

Andy

 

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Eddy600
Beginner
382 Views
Message 78 of 111

Re: NowTV Channels in EPG Unavailable

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Is it possible to look at mine as well I have updated software and done a factory reset but now TV does not show in the epg thank you! 

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DarrenW
BT TV Expert
365 Views
Message 79 of 111

Re: NowTV Channels in EPG Unavailable

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Hi @Eddy600 

If you do a software update now it should be sorted.

Rossm538
Beginner
348 Views
Message 80 of 111

Re: NowTV Channels in EPG Unavailable

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Yes all sorted thanks
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