Morning @tonyblake72 , I'm sorry that you had to experience this problem 😞
It is fixed now, if you could check for an update please you should be able to access your service.
Software Update Steps:
1. Press the Home button on the remote
2. Scroll along to Settings, press OK
3. Scroll down to Software Information, press OK
4. Press OK on Update Software
Sorry to add to your workload, but I have just set up my new BT TV package today and have the same problem. AMC, BT Sport and 399 are showing, but no NOW TV channels on the guide? I have run the update to the latest software, reset the box and re-scanned channels? Can you help please?
I had to convince my wife to change over to BT from SKY, but not so sure this was a good move now!!
Thanks for the quick response Darren - just updated and all the channels are here. You saved my bacon! 🙂
Is it possible to look at mine as well I have updated software and done a factory reset but now TV does not show in the epg thank you!