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BT TV Expert
312 Views
Message 71 of 94

Re: NowTV Channels in EPG Unavailable

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Morning @tonyblake72 , I'm sorry that you had to experience this problem 😞

It is fixed now, if you could check for an update please you should be able to access your service.

Software Update Steps:

1. Press the Home button on the remote

2. Scroll along to Settings, press OK

3. Scroll down to Software Information, press OK

4. Press OK on Update Software

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Newbie
288 Views
Message 72 of 94

Re: NowTV Channels in EPG Unavailable

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Done update and worked a treat. Many thanks.

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Beginner
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Message 73 of 94

Re: NowTV Channels in EPG Unavailable

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@DarrenW also having the same issue with nowtv channels not on EPG. Set up box today so all updates are done

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Newbie
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Message 74 of 94

Re: NowTV Channels in EPG Unavailable

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Hi @DarrenW 

Sorry to add to your workload, but I have just set up my new BT TV package today and have the same problem. AMC, BT Sport and 399 are showing, but no NOW TV channels on the guide? I have run the update to the latest software, reset the box and re-scanned channels? Can you help please?

I had to convince my wife to change over to BT from SKY, but not so sure this was a good move now!!

Thanks

Andy

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BT TV Expert
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Message 75 of 94

Re: NowTV Channels in EPG Unavailable

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@Rossm538 

Sorry for the delay relying, you all sorted now?

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BT TV Expert
168 Views
Message 76 of 94

Re: NowTV Channels in EPG Unavailable

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Hi, @andyminns 

Sorry for the poor experience, it should be fixed now if you could check for a software update via the settings please.

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Newbie
162 Views
Message 77 of 94

Re: NowTV Channels in EPG Unavailable

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Thanks for the quick response Darren - just updated and all the channels are here. You saved my bacon! 🙂

Andy

 

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Beginner
116 Views
Message 78 of 94

Re: NowTV Channels in EPG Unavailable

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Is it possible to look at mine as well I have updated software and done a factory reset but now TV does not show in the epg thank you! 

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BT TV Expert
99 Views
Message 79 of 94

Re: NowTV Channels in EPG Unavailable

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Hi @Eddy600 

If you do a software update now it should be sorted.

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Beginner
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Message 80 of 94

Re: NowTV Channels in EPG Unavailable

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Yes all sorted thanks
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