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microspud
Contributor
312 Views
Message 1 of 2

NowTV activation

Hi,

I upgraded my BTTV contract yesterday to the new NowTV pacakge. The sales guy took my email address and sent me a code for NowTV that I read back to him.

The order completed and I was sent an email saying I needed to complete by registration by clicking the link.

It takes me to the NowTV forgotten password screen. If i enter my email address that I recieved the code to, it says 

We couldn’t identify you. Please check and try again.

Im kinda stuck now. I read there were issues with sky addresses, but I dont have a sky email address.

 

Can someone help.

 

Many Thanks,

 

Richard

 

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DavidM
Moderator
Moderator
273 Views
Message 2 of 2

Re: NowTV activation

Hi @microspud and welcome back.

Sorry you're having problems with your NowTV package. If the code etc is correct we'll need to take a closer look at this for you. I'll drop you a private message so you can get in touch.

Cheers

David

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