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AleT
Aspiring Contributor
713 Views
Message 11 of 30

Re: Pairing iPhone

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Did you pair them up recently? It's the actual pairing process which we can't get to work.

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spec_d
Contributor
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Message 12 of 30

Re: Pairing iPhone

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yes - today I deleted the obsolete Youview App and installed the BT App 3.3.9.

I then deleted the old pairing on the T4000 showing as "iphone 6" and then re-paired the devices without issue. This time the phone is listed as "mobile device" though. Sent a record request from the phone app and the recording was acknowledged after 5 minutes, which is a slower response than the old Youview app.

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AleT
Aspiring Contributor
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Message 13 of 30

Re: Pairing iPhone

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App developer says some boxes are incorrectly reporting that they don't support the new recording service. They are investigating as a priority.

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Blueastra0
Aspiring Contributor
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Message 14 of 30

Re: Pairing iPhone

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Having same issue. 

Received a new 4000 Box and have gone through the pairing process several times plus the troubleshooting. 

the error code is not listed anywhere AY182.

Software on Box  is up to date.

IOS app is latest too.

My iphone 7 worked well with previous old box and I could send recordings to the box.

Any help appreciated.

 

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VeteranISPUser
Recognised Expert
629 Views
Message 15 of 30

Re: Pairing iPhone

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Hi @Blueastra0 

I am hoping that a Mod has already picked this up as long as @JJ4 has replied to his PM. 🙂

https://community.bt.com/bt/board/message?board.id=YouView&message.id=55345#M55345

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JJ4
Aspiring Contributor
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Message 16 of 30

Re: Pairing iPhone

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I did reply and am waiting for a response. I tried to pair with iPad and Android phone without success.

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VeteranISPUser
Recognised Expert
625 Views
Message 17 of 30

Re: Pairing iPhone

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Thanks @JJ4 

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blouden
Aspiring Contributor
593 Views
Message 18 of 30

Re: Pairing iPhone

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Software just updated on tv box - tried pairing again - after all that is what the error message said needed to happen. 
still can’t pair my phone. 

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AleT
Aspiring Contributor
558 Views
Message 19 of 30

Re: Pairing iPhone

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Mine now allows pairing.

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Blueastra0
Aspiring Contributor
538 Views
Message 20 of 30

Re: Pairing iPhone

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Still have the same issue despite reloading the app etc. 

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