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KernowChris
Expert
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Message 11 of 22

Re: Picture Stutters on Freeview and the additional channels unless I remove and reinsert the HDMI c

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Hi SeanD, 

 

Worked ok for most of the week following the update, have set box to UHD again since Thurs, sadly tonight the problem has recurred, whilst on BBC ONE HD. Maybe you can pass this observation on to the team as more evidence in their discussions with Sony. 

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Community Manager
Community Manager
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Message 12 of 22

Re: Picture Stutters on Freeview and the additional channels unless I remove and reinsert the HDMI c

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Hi @KernowChris

 

Thanks for letting me know and I will certainly pass this on to YouView.  Very disappointing I am sure Smiley Sad

Community ManagerSeanD
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KernowChris
Expert
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Message 13 of 22

Re: Picture Stutters on Freeview and the additional channels unless I remove and reinsert the HDMI c

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Is there any news from YouView/BT/Sony on this issue? Had to go through a full reset routine before MCY-PSG this evening, the judder was back with avengance. 

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Telecom89
Recognised Expert
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Message 14 of 22

Re: Picture Stutters on Freeview and the additional channels unless I remove and reinsert the HDMI c

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Does turning off Sony's motionflow help?

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KernowChris
Expert
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Message 15 of 22

Re: Picture Stutters on Freeview and the additional channels unless I remove and reinsert the HDMI c

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No, it manifests itself with sporadic tearing of the screen.  

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Community Manager
Community Manager
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Message 16 of 22

Re: Picture Stutters on Freeview and the additional channels unless I remove and reinsert the HDMI c

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@KernowChris wrote:

Is there any news from YouView/BT/Sony on this issue? Had to go through a full reset routine before MCY-PSG this evening, the judder was back with avengance. 


Hi @KernowChris,

 

I will see what I can find out.  Very disappointing that this issue is back with a vengeance after what appeared to be an improvement Smiley Sad

 

I will get back to you as soon as I get an update.

 

Cheers

Sean

Community ManagerSeanD
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patelc7
Contributor
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Message 17 of 22

Re: Picture Stutters on Freeview and the additional channels unless I remove and reinsert the HDMI c

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FYI this is a Sony issue.

I have had a fault logged with Sony since last June.  I am on my third

 Sony TV since then and they are about to swap it again.

they have admitted to me it's their issue, but they are very poor in telling their customers.

 

the TV I have is the 9305c 65 inch.  I saw it on the same model 55inch one as well.  

it's not just with the Yoiview stb, it's been seen when running Netflix from the tv.  

 Sony have been very poor.

 

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patelc7
Contributor
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Message 18 of 22

Re: Picture Stutters on Freeview and the additional channels unless I remove and reinsert the HDMI c

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new Sony update today so that may solve it 

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royce8
Beginner
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Message 19 of 22

Re: Picture Stutters on Freeview and the additional channels unless I remove and reinsert the HDMI c

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Hi,can you tell me what is exactly going wrong with the sony (x93c) televisions ? thanks

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royce8
Beginner
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Message 20 of 22

Re: Picture Stutters on Freeview and the additional channels unless I remove and reinsert the HDMI c

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Hello patelc7, what are sony saying about the stuttering problem you are getting ? is it something in one of the microchips that's causing the stutter picture ?
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