Every 2 or 3 minutes the sound then picture drops out on the internet channels although tonight on BTsport 4k channel it's been every 30 seconds or so, I have called bt about this previously and gone through all the resets on the box and hub, power cycling and updates and nothing has sorted it, The only time I haven't had this problem is when an engineer came out to have a look.
Any ideas anyone?
I rarely use the box now because of this.
Solved! Go to Solution.
Welcome to this user forum.
Is your Internet connection dropping?
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
How is the YouView box connected to the home hub?
Internet never drops, box is connected directly to hub via supplied cable (have tried others as well), no phone plugged in to test for noise but will try later.
Bit of an update, On sky sports you get a code above the channel ident to identify you if your broadcasting the channel, when the sound and picture drop out that code stayed visible, Dunno if this will help?
Thanks Martin, Wasn't able to answer your calls recently because I was in work but the new router has sorted it, No problems whatsoever since I started using it.