Picture break up with BT sport and other internet channels
I have had an openreach engineer out who checked our set up and when he came everything worked well but I still have problems with the picture breaking up when watching BT sport via the Internet so for example it's been impossible to follow the game today. I have BT fibre, a BT router, and a BT YouView box and a Samsung 4G TV. The box is connected to the router via a BT broadband extender kit, both plugs are plugged into a socket, not an extension lead. Often the picture break up, freezes and goes black when watching BT sport and sometimes when watching iplayer etc.. I have tried resetting the router and powering off the extender plugs but this doesn’t solve the problem. Turning the YouView box off and on again sometimes works. I have checked download speeds which seem to be fine. Response time 66 ms. Download speed 49.4Mbps and Upload 10.9Mbps I used the phone number an engineer on this forum recommended to someone else on the forum to listen to noise on the line and I think we do have noise but I'm not sure. We've had this happening since last autumn and won't continue with the box unless we can sort it.
Re: Picture break up with BT sport and other internet channels
It's always advisable to connect the box to the Hub with a direct ethernet connection. Powerline Adaptors can cause issues with BT's multicast channels due to the properties internal wiring. If you can try a direct ethernet connection to the Hub to at least rule out the adaptors as the problem.