Pixelation issues

[Georgeturp21]

Dear All,

I've been experiencing issues with pixelation when watching live TV and on recordings. I've had both the TV box replaced and the Hub and have had 4 engineers come round to take a look at the issue, no one seems to be able to fix it. I am streaming the TV through the Internet and there are no connection issues or network issues in the area. Is anyone able to offer some advice on how I can get rid of this problem? 

Thanks

[TimCurtis]

@Georgeturp21 

How's the Pro box connected to the Hub?

[Georgeturp21]

It's connected wirelessly

[TimCurtis]

@Georgeturp21 

How close to the Hub is the box?

Is it possible to get a long ethernet cable (Cat5e) and connect that temporarily instead of using wifi to see if that resolves the issue?

Also what speeds are you getting?

Do you have Sky Q by any chance as that uses the same wifi channel , by default , as the Pro box I think?

[Georgeturp21]

The distance from the hub to the box is ~4m away. 

I've bought an ethernet cable and it has resolved the pixelation issue is 99% better. 

I've got no issues with the speed, 149mb downloads, 31mb upload. 

I've not got Sky Q