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Htfc1
Aspiring Contributor
1,572 Views
Message 1 of 21

Pixelation

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Youview picture keeps pixelating. Router keeps disconnecting while watching tv on youview box. No problems found at bt end.
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B13blues
Aspiring Expert
1,560 Views
Message 2 of 21

Re: Pixelation

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Would try an aerial signal booster or an attenuator if you've been through the turning everything off/on routine. Both are cheap.

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B13blues
Aspiring Expert
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Message 3 of 21

Re: Pixelation

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Sorry never noticed you said router was disconnecting so they won't help

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Moderator
Moderator
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Message 4 of 21

Re: Pixelation

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Hi @Htfc1,

Thanks for your post and welcome back!

Sorry that you're seeing pixelation whilst watching BT TV.  Have a look at our help pages here >> Channel problems on BT TV <<

Post back and let us know how you get on with this.

Cheers,

Robbie

Community ModeratorRobbieMac
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TimCurtis
Recognised Expert
1,524 Views
Message 5 of 21

Re: Pixelation

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Are you referring specifically to the BT TV internet channels or the normal Freeview channels like BBC1 or ITV?

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Htfc1
Aspiring Contributor
1,517 Views
Message 6 of 21

Re: Pixelation

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Hi
Freeview channels are fine.
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TimCurtis
Recognised Expert
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Message 7 of 21

Re: Pixelation

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@Htfc1

How is the Youview box connected to the router, direct ethernet cable or power line adapters (PLAs)?

Are you also able to post your connection stats from the HomeHub , showing the downstream/Upstream speeds, noise margin etc?

Also try a quiet line test , preferably with a corded phone , dial 17070 & option 2. If there's ANY noise then report that as a phone line problem. Noise on the line can at times seriously affect the router's ability to maintain a connection.

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Htfc1
Aspiring Contributor
1,483 Views
Message 8 of 21

Re: Pixelation

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Hi Tim
Youview box is connected by ethernet cable to router.
Crackling on line but bt say there is no problem with line.?
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Distinguished Sage
Distinguished Sage
1,478 Views
Message 9 of 21

Re: Pixelation

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The line should be totally quiet. Cracking on the line will introduce errors, which is why you are seeing the problem. Multicast is not very tolerant of line errors.

Report a noisy phone line. Once that is fixed, and the line is quiet, the problem should go away.

The BT line test cannot show this type of fault.

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Htfc1
Aspiring Contributor
1,471 Views
Message 10 of 21

Re: Pixelation

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Hi
The pixelation was really bad last night when it was windy, most of the time its the connection dropping which can happen at anytime.
Regards Mick
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