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NicoleOne
Beginner
221 Views
Message 1 of 4

Poor quality Freeview channel signal through aerial

Hello,

I've recently signed up to BT TV and broadband.

Annoyingly I'm having issues with the Freeview channels as they're either coming though in really patchy/poor quality or not being picked up at all (none of the HD channels). The aerial is plugged directly into the YouView box.

When the aerial is plugged directly into my TV all of the channels come through perfectly fine which suggests the issue is with the YouView box and not the aerial.

BT Sport is working fine.

I've tried to chat with to an advisor and waited over half hour despite it saying I'd be connected within six minutes.

Please can someone help? I can't see any way to manually tune in the channels...

Thanks
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3 REPLIES 3
Distinguished Sage
Distinguished Sage
214 Views
Message 2 of 4

Re: Poor quality Freeview channel signal through aerial

Welcome to this user forum. @NicoleOne 

Check your signal quality in the settings menu.
 
  1. Bring up the menu with your remote
  2. Select Settings
  3. Go to the Signal & Connection area and select Signal Quality and strength.

You need to have a signal level between 70-95% and a quality of 100%.

Also see http://bt.custhelp.com/app/answers/detail/a_id/49692/~/bad-quality-or-missing-freeview-channels-on-b...

Too little or too much signal can cause problems.

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NicoleOne
Beginner
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Message 3 of 4

Re: Poor quality Freeview channel signal through aerial

The strength is 100% but the quality is poor through the box.

But the quality is perfectly fine when the aerial is connected to the TV.

Are there known issues with the BT TV boxes?
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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Poor quality Freeview channel signal through aerial


@NicoleOne wrote:
The strength is 100% but the quality is poor through the box.

But the quality is perfectly fine when the aerial is connected to the TV.

Are there known issues with the BT TV boxes?

If its 100%, then it a good chance there is too much signal, and its overloading., that will cause a poor quality picture.

The YouView boxes are quite fussy about the signal level, and reducing it slightly to about 85-90% may overcome the problem as it does not seem to be too weak, but it could be too strong.

A signal reduction can be made using a variable attenuator like this.

variable_attenuator.jpg

If you search sites like Amazon, for LOOPS Aerial Coaxial Cable Variable Attenuator,  or Philex Variable TV Signal Attenuator

 

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