Been with BT for 6 months now having switched from Virgin. I’ve had issues from day one. The broadband is really poor and the tv has a few channels that are all blocky and we keep getting messages to say tv signal is weak. We had no issues with Virgin for over 10 years. BT have any sent us window extenders which have made no difference. Any thought on what else we can try before I try to get out of the contract
The main channels will all be supplied via your TV aerial, sounds like this needs upgrading or adjusting then it will affect the pictures being blocky.
When you say the broadband is poor, what speed and results do you get when you run a speed test?
Is your router plugged into the master socket in the house? Are you using the filters on the phones and router too?
in order for the forum members to help please can you post the stats from your router HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
run btspeedtester and post results must be done with ethernet connection
have you turned of smart setup
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem