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TaiChi
Beginner
645 Views
Message 1 of 7

Possible death of one of the BT extender flex 500 plugs

Checked all cables, looked on router log (been using TP-link AC1900 router/modem for around 6 months with no issues) but can't see the BT TV hub (HUMAX, I think it was listed as).
Had a look at the main extender to back of the router and there wasn't a power button light. Turned it off and on again and still no power light.
Held the link button and still no lights displayed; yet the other one from the wall to the BT YouView box shows a powerlight when turned off and on again, then goes on to standby after a while (no lights).

I'm guessing the main one to the router is now dead (?), however, it's still passing power through it to the extender block I've got PCs, printers and the router connected to.

I see that BT has now discontinued the BT Extender Flex 500 kit but can pick them up 'used' for around £20 off ebay.
Is it worth chancing a 'used' kit to see if that's the problem?
Or is there better on the market or a better third party extender that's simple to connect to get the connection for the BT TV channels?

I'm really happy with the current TP-Link router/modem; just worried about over complicating the home set up as I'm fairly novice and didn't fancy using the original BT router/modem hub kit (an ex of mine had previously worked for BT temporarily and didn't like that they used Huawei (but that's going back 8 years ago).

Any advice most welcome. :-)
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6 REPLIES
tramdev
Aspiring Contributor
592 Views
Message 2 of 7

Re: Possible death of one of the BT extender flex 500 plugs

I had internittent problems with 2 types of extenders which culminated in one failing completely while both types often indicatied low speed when the speed at the hub was good.

 

The latest ones I was sent were the 'BT miniconnector Kit' which have been absolutely rock solid.

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TaiChi
Beginner
581 Views
Message 3 of 7

Re: Possible death of one of the BT extender flex 500 plugs

That's good to know, might take a look for those on their shop site.
Cheers tramdev
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mwkp81
Newbie
384 Views
Message 4 of 7

Re: Possible death of one of the BT extender flex 500 plugs

TaiChi - likewise, after a couple of years of troublefree use my BT Broadband Extender 500 Flex has suddenly given up the ghost (router end of the setup, not the one connected to the YouView TV box). 

 

How did you find the miniconneter receommended by Tramdev? Reliable?

 

Thanks

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TaiChi
Beginner
293 Views
Message 5 of 7

Re: Possible death of one of the BT extender flex 500 plugs

Sorry for the late reply. I ended up buying a TP Link extender for around £30 for the pair and I've had no issues at all since easily installing them last year. Only design fault with those blocks is that they're top heavy, and the one in the study sometimes falls forward and looses the pin connection or I need to change the old wall socket.
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Distinguished Sage
Distinguished Sage
289 Views
Message 6 of 7

Re: Possible death of one of the BT extender flex 500 plugs

@TaiChi

Just be aware of the possible issues with those, if you have BT Infinity. There is however a fix.

 

Interference to broadband caused by powerline adapters or broadband extenders

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Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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TaiChi
Beginner
283 Views
Message 7 of 7

Re: Possible death of one of the BT extender flex 500 plugs

Touch wood, everything has been fine this end so far and the BT TV box is working as intended.
Thanks for the link though, Keith.
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