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JohnHatter
Contributor
311 Views
Message 1 of 10

Prime Video showing 5.1 but outputting Stereo

Got my new 2100 box today, set it up logged into Prime....cannot get 5.1 output though Film detail says it is there. Any ideas?  Thanks

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9 REPLIES 9
JohnHatter
Contributor
292 Views
Message 2 of 10

Re: Amazon Prime Video App on our BT TV 4K UHD box

Hello, I received a new T2100 (non UHD) yesterday.  It shows Prime as 5.1 but only outputs Stereo. Is that the best I;m going to get from this box?

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billybob99
Contributor
247 Views
Message 3 of 10

Re: Amazon Prime Video App on our BT TV 4K UHD box

How is it connected, as if its direct to the tv then using arc to av amp your tv may recieve dd+ from the box but only send stero via arc 

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JohnHatter
Contributor
241 Views
Message 4 of 10

Re: Amazon Prime Video App on our BT TV 4K UHD box

It’s into an Onkyo amp. Other 5.1 channels such as Syfy HD outputs 5.1 when it’s being broadcast
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billybob99
Contributor
239 Views
Message 5 of 10

Re: Amazon Prime Video App on our BT TV 4K UHD box

So output from bt box is direct to amp and then amp to tv using hdmi ?

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JohnHatter
Contributor
231 Views
Message 6 of 10

Re: Amazon Prime Video App on our BT TV 4K UHD box

Yes
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billybob99
Contributor
221 Views
Message 7 of 10

Re: Amazon Prime Video App on our BT TV 4K UHD box

Sorry, im out of ideas, I know there are issues with some online content being shown with DD+ apposed to DD which some tv's down converrt to stereo but if connected direct to amp not sure.
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JohnHatter
Contributor
218 Views
Message 8 of 10

Re: Amazon Prime Video App on our BT TV 4K UHD box

It’s disappointing, i didn’t expect 5.1 from Netflix, but Prime shows the 5.1 symbol. Maybe it’ll get fixed at some point. Thanks for getting involved 🙂
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billybob99
Contributor
213 Views
Message 9 of 10

Re: Amazon Prime Video App on our BT TV 4K UHD box

Netflix is the same for me through the bt box perfect 5.1 through the tv app though.

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billybob99
Contributor
119 Views
Message 10 of 10

Re: Amazon Prime Video App on our BT TV 4K UHD box

5.1 now seems to work fine, don't know if there has been an update but all good.

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