Problem with scheduled recordings on internet channels

[murphy83]

I only seem to be able to watch the internet channel I'm recording if I have a scheduled recording. If watching another channel it's switches to the one scheduled to record & i can't change channel without cancelling the recording.

However, if I manually press record on 2 internet channels it works, meaning I have enough line speed so it doesn't make any sense.

Any ideas how to fix this?

[zulu17]

Hi @murphy83 

Are these scheduled recording series recordings or single program recordings ?

[murphy83]

Series recordings

[ledgie]

Could this be related to https://community.bt.com/t5/YouView-from-BT/Failed-recordings-on-subscription-channels/td-p/2007378 ?

[murphy83]

Don't think so as the recordings haven't failed.

[Snooch27]

I don’t know how to fix it but we have same issue. 
also cannot record an internet channel and watch another when we always used to be able to

[murphy83]

Is a mod able to help with this as it's either an issue affecting everyone which would need to be sorted or  a few of us so should be fixable?

[murphy83]

I know there is a catch-up/on demand for a lot of stuff, but there are some shows that are not available that I'd like to record on series link, like Sunday Supplement, Goals on Sunday & Soccer AM etc.

Bit of a joke really that this bug exists as being able to watch one channel while recording another is pretty basic.

[Andy005]

Hi @murphy83 

Have you looked at your scheduled recordings in the BT TV app?

If I set a Series Link recording it actually sets two on the same channel. This can only be seen in the app. One is a one off and the other is the Series Linked one. The STB is effectively recording the same programme twice which is why you can't change channel, but when you look at the actual recordings you'll only ever see one.

This only seems to happen when you first set the Series Link, after that it's usually okay. However, with a channel like Discovery who are hopeless with linking, I often have to add the SL again and so the problem reappears. If I'm not watching or recording anything else at the same time then it isn't a problem. 

I've had this since last December, I'm currently recording about 4 Series as one off programmes, adding them in each week. I always check my SL every day anyway, I have done for years because most broadcasters are hopeless at it.

[murphy83]

Yep you're correct, needs sorting out, mods?