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HighleyAndy
Beginner
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Message 1 of 2

Problems with Humax dtrt4000 YouView box

Hi,

A few weeks ago I had a new 4k set top box installed as a replacement for an older model (i think the new one is a Humax dtrt4000). The box continually seems to go in to a 'deep sleep' and will not turn on with the remote control. The only way to get it to turn on is to disconnect completely from the power supply, wait a few seconds, and then reconnect and switch on at the back of the box. Even then this can take several attempts. I have reset the box to factory settings a number of times to try to clear the problem, but this seems to make no difference. Occassionally the box will also just switch off while I am watching a programme. This is now getting very frustrating as I never had problems with the older box. Any ideas very welcome.

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zulu17
Distinguished Guru
Distinguished Guru
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Message 2 of 2

Re: Problems with Humax dtrt4000 YouView box

Hi @HighleyAndy 

Probably best to report the fault  on 150 or 0800 800 150.

I assume the box is positioned in a reasonably ventilated place and  not overheating?

 

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