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hicky56
Contributor
746 Views
Message 1 of 6

Re: 4od & 5 on demand not working on Youview box

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Not working for me - do i need to open an new thread?
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5 REPLIES 5
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Distinguished Guru
Distinguished Guru
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Message 2 of 6

Re: 4od & 5 on demand not working on Youview box

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I moved your message to a new thread as you posted in a historic  solved thread last posted to a year ago.

 

Have you tried 

 

  • power cycle: put the box in to standby, then turn it off completely at the back (or failing that the wall socket), wait about 20 seconds, now turn it back on and power it up.

If problems persist suggest posting back with more details 

 

 

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hicky56
Contributor
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Message 3 of 6

Re: 4od & 5 on demand not working on Youview box

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Hi,

 

Yes I've tried electrical fault repair 101 have you turned it off and on.  5od did work on friday week - and then hasnt since.

 

It shows the pre-show advert then sits there with black screen and the thing going around and  around and.....

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hicky56
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Message 4 of 6

Re: 4od & 5 on demand not working on Youview box

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Still got same problem 😞

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Telecom89
Recognised Expert
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Message 5 of 6

Re: 4od & 5 on demand not working on Youview box

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Try the following menu options:

 

YouView/Settings/Device Management/Software Update - then 'Get Update' - if that doesn't update software and get it working try:

 

YouView/Settings/Device Management/Update On Demand Players then 'Check Now'

 

I hope you get it working.

 

 

 

hicky56
Contributor
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Message 6 of 6

Re: 4od & 5 on demand not working on Youview box

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Cheers Telecom89 - software was the latest available, but the on demand player updated and ir now works ok. 🙂

 

I shall remember for next time.

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