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cooljay
Aspiring Contributor
758 Views
Message 1 of 4

Re BT tv Ultra box not recording

Hi Another Faulty BT vision Ultra box that will not record.

What can be done to fix this is this a faulty box or firmware!!!

Need help and are others having the same issue.

It lasted recorded at the end of March.

Regards

Cooljay.

 

Mods a resent has not worked and thus nothing more I can do!!!

Refund ?? Paying for a service I am not getting.

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zulu17
Distinguished Guru
Distinguished Guru
743 Views
Message 2 of 4

Re: Re BT tv Ultra box not recording

Hi @cooljay 

you mention that  a reset hasn’t worked.

Does this mean that you have  completed a maintenance mode or factory reset  and had no change or that the maintenance mode or factory reset itself failed.

if you have completed a maintenance mode reset which one(s) did you attempt  ?

Do older preexisting  recordings still play ?

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cooljay
Aspiring Contributor
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Message 3 of 4

Re: Re BT tv Ultra box not recording

Hi Carried out a factory reset.

Lost all my recordings.

Could be harddrive failing ?

Regards

Cooljay

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zulu17
Distinguished Guru
Distinguished Guru
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Message 4 of 4

Re: Re BT tv Ultra box not recording

@cooljay 

The full factory reset being done would tend to rule out a corruption or problem with your schedule data. So hardware is a distinct possibility .

what happens if you attempt to pause live tv for a few minutes and then play ?

also separately what actually happens when you press the record button on the remote when watching  live channel , is it simply nothing or does a message appear.

 

 

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