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Guisgadgie
Beginner
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Message 1 of 4

Re: Can't use the BT TV app for a month! AGAIN!

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Did you get sorted? I've had a running problem for ~6 months that comes and goes. I use a tablet and my laptop only and I keep exceeding my device limit of 4. Numerous calls to BT and resets have still left me with what seems an insoluble problem.

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Moderator
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Message 2 of 4

Re: Can't use the BT TV app for a month! AGAIN!

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Hi @Guisgadgie,

Welcome to the Community and thank you for posting. I've moved your post onto your own thread.

I'm sorry you're having problems with the number of devices on your BT TV app. If you send me in your details, I'll be able to get this reset. 

I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

Community ModeratorPaddyB
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Message 3 of 4

Re: Can't use the BT TV app for a month! AGAIN!

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Hi @Guisgadgie 

Thanks for taking my call today.

Glad I could get this sorted out for you and sorry you had the issue for so long.

Cheers

Stuart

Community ModeratorStuartH
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Guisgadgie
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Message 4 of 4

Re: Can't use the BT TV app for a month! AGAIN!

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Great chat today Stuart, glad that you had the magic panacea to clear the chronic problem that's been the bane of my life for at least 6 months. Can now watch the up and coming Spanish cycling "Vuelta" Tour on large screen without grandchildren interfering or fear of ringing the WP 928 error code bell. Many thanks and cheers.

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