cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Mocata1
Beginner
1,291 Views
Message 1 of 7

Re: Error message BTP 15000

Go to solution
I am having the same issues. Message comes up after every reset I've tried. To be honest the switch from Sky to BT has been a nightmare. It has been a constant to and fro to sort deliveries etc. Broadband and phone work fine now but my youview box is useless! I've tried phoning and online chat but they don't seem to know what I'm on about.
Can someone help?
0 Ratings
Reply
6 REPLIES 6
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,288 Views
Message 2 of 7

Re: Error message BTP 15000

Go to solution

Welcome to this user forum.

 

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

0 Ratings
Reply
Mocata1
Beginner
1,270 Views
Message 3 of 7

Re: Error message BTP 15000

Go to solution
Thanks
0 Ratings
Reply
NeilO
Moderator
Moderator
1,269 Views
Message 4 of 7

Re: Error message BTP 15000

Go to solution

@Mocata1 Sorry about this, it sounds like there could be a problem with the subscription. Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

0 Ratings
Reply
Gemma_P
BT TV Expert
1,190 Views
Message 5 of 7

Re: Error message BTP 15000

Go to solution

Hi @Mocata1

 

I have made a configuration change on the account and the TV services should now be working.

You may need to do a factory reset on the hub to force the config change through.

Once that is done, please go to the BT Player, and then try the subscription channels. It may say 'You need to set up channels' just click 'OK' at that point.

If there is still an issue please let me know.

Thank you,

 

Mocata1
Beginner
1,183 Views
Message 6 of 7

Re: Error message BTP 15000

Go to solution
Thank you, it worked without the reset. Thanks so much!
0 Ratings
Reply
Gemma_P
BT TV Expert
1,180 Views
Message 7 of 7

Re: Error message BTP 15000

Go to solution

Hi @Mocata1

I'm glad this is now all working for you. Have a good day.

0 Ratings
Reply