My account is having the same issue.
I am unable to access BT Player because it says I don't have a BT TV account, which is not true.
I called the 0800 service but they couldn't fix it. Can you please look into it?
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @DESIREESILVA Welcome to the forum and thanks for posting. I've moved your post to create your own thread as the previous thread was along time ago.
Sorry you are experiencing this error with your BTTV service. Have you rebooted your TV box by flicking the switch at the back to see if that fixed the error? Also how is your Youview box connected to the hub? are you using powerline adapters or is it connected via Ethernet cable? Post back and let me know.
Switching on / off - Still cannot use BT TV.
My Youview box is not connect to the hub. I have a powerline adapter.
I don't think connect the youview directly will solve the problem.
The powerline adaptor is working fine for BBC IPlayer, Netflix, Amazon Prime, the only app that doesn't work is BT TV.
Do you have another solution?
Hi @DESIREESILVA thanks for that. I was hoping that it would be something simple to fix but we will need to take a deeper look into this for you. I've sent you a Private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage
Hi @DESIREESILVA and thanks for posting.
Can you just clarify how you're connecting. Are you running a cable from the YouView box to the adaptor and then from another adaptor a cable to the hub?